AMKA Counselling (“we”, “us” or “the Company”) is committed to protecting and respecting your privacy.
This policy, together with any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Our policy complies with the Data Protection Act 2018, the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“Data Protection Legislation”). UK GDPR has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018. The Company is the controller and responsible for your personal data.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://amkacounselling.com/ (“our Site”) you are accepting and consenting to the practices described in this policy.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you:
- register to use our site,
- subscribe to our service,
- search for a product,
- place an order on our site,
- participate in discussion boards or other social media functions on our site,
- complete a survey, and
- when you report a problem with our site.
The information you give us may include your name, address, e-mail address and phone number, transaction information, personal profile information or other relevant information or correspondence. We only retain personal data for so long as it is required or permitted by law. We may archive data, however this will only be for as long as the purpose for which it was retained requires. With regard to each of your visits to our site we may automatically collect details of your visits to our site and the information that you browse or access.
We use the following cookies:
Strictly necessary cookies – enables us to operate our site.
Analytical performance cookies – allows us to monitor visits to our site and how visitors move around our site.
Functionality cookies – allows us to recognise you when you return to our site and personalise content for you.
Targeting cookies – records your visit to our site, pages and links which assists with advertising displays relevant to your interests. This information may be shared with third parties.
You can block cookies by activating the relevant settings on your browser that allows you to refuse the setting of all or some cookies. However, please note that this may affect your browsing experience on our site (i.e. some information may not be able to be viewed). You can also prevent Google’s collection and processing of data by using the Google Ad Settings page or downloading and installing their browser plug-in.
Uses made of other information
We may use information held about you in the following ways:
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- to carry out our obligations arising from any contracts entered into between you and us;
- to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that
- you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; or allowing you to participate in the interactive features on our site;
- complying with laws and regulations outside of England and Wales;
- legal proceedings including collecting overdue amounts and seeking professional advices;
- researching, designing and launching services or products including seminars, events, conferences and forums;
- to notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail, telephone or SMS or e-newsletter) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. You may choose not to receive direct marketing or promotional material by letting us know via our email or contact page. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means. You may choose not to receive direct marketing or promotional material by letting us know via our email or contact page.
Information we collect about you
We will use information we collect about you:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
We may combine information we collect from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in a certain suburb).
- We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your consent and rights
By using our service, visiting our site or sharing information, you consent to the collection and use of your information and other activities as outlined in this Policy.
You have the following rights:
- Right to access – To check whether we hold personal data about you and to access such data, free of charge;
- Right to correct – To require us to correct any data relating to you which is inaccurate;
- Right to erase – To request us to delete or remove your data from our systems;
- Right to restrict – To restrict us from using your data completely or limit how we can use it;
- Right to data portability – To request us to move, copy or transfer your data.
- Right to object – To object against us using your data, even if our use is legitimate.
You can exercise your rights by contacting us at our Contact Email Address, which is free of charge. Only if your request is manifestly unfounded or excessive, or when you are requesting further copies, will we charge a reasonable fee for our costs. We may also be permitted to refuse your request, in which we case will give you to reasons for doing so.
For the UK, you also have the right to complain with the Information Commissioner’s Office (“ICO”). The ICO’s contact information is available via https://ico.org.uk/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Links to other websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updated July 2021